FAQs

Q?

What ages are most suitable for the Spartanburg location?

A.

The new museum will be geared towards ages 5 and under, with outreach initiatives for all ages up to 12 years old. Programming in the new Spartanburg location will align with best practices in the field of early childhood education and the exciting programming we are known for in our nationally recognized museum located in downtown Greenville. With a focus on early childhood, TCMU’s Spartanburg location will feature a daily story time and more, and lots of cooperative, physical play.

Q?

What types of payment do you accept?

A.

TCMU accepts cash, check, or credit cards - Visa, MasterCard, American Express, Discover.

Q?

Where does the museum get its financial support?

A.

As the 7th largest children’s museum in the country and 10th largest in the world, The Children’s Museum of the Upstate has become an educational resource, vital institution, and attraction for the entire region. But even with such a strong start, we need your continued commitment. As a private non-profit organization, TCMU earns approximately 60% of its revenue through admissions, memberships, rentals and classes, while 40% is contributed by corporations, foundations and individuals. Please consider a gift in support of our mission to spark a passion for curiosity and learning through play. You have an opportunity to make a difference in the lives of today’s children and future generations, and we are grateful for your consideration. To discuss additional support opportunities, please contact Jami Wood Emory, Director of Development, at 864.553.7920.

Q?

Do you have a volunteer program?

A.

TCMU volunteers have the chance to interact with visitors, assist staff in the action-packed exhibits or help our hard-working Administrative team. All volunteers will be subject to a background and reference check and will receive training related to their volunteer assignment. For more information about the volunteer program visit our volunteer page.

Q?

How do I book a birthday party or school group?

A.

Our Guest Services and Sales department can be reached at 864-233-7755 for assistance with booking.

For birthday parties, you can submit a date request on this page.

School field trip requests will be available beginning fall 2018.

Q?

Is my membership tax-deductible?

A.

If you chose to purchase a Family Patron membership, a portion of your membership is tax-deductible. TCMU is a 501(c)(3) nonprofit organization. Your contribution is tax-deductible to the extent allowed by law. No goods or services were provided in exchange for your generous financial donation.

Q?

Can a nanny/caregiver be listed on a membership?

A.

Yes! Up to two additional adults may be added to a Family or Grandparent Membership for $36 per person for a year. The Family/Grandparent Plus Membership offers the opportunity to add three additional adults to the membership and 10 museum passes you can give to anyone!

Q?

Do you have a reciprocal relationship with other children’s museums?

A.

At this time we do not offer a reciprocal relationship with other museums. Your membership will be accepted at both our Greenville and Spartanburg locations.

Q?

Can I purchase a membership as a gift?

A.

Yes! Gift memberships of any level are a great way to give the gift of innovative, child-centered fun to someone else.

Q?

Can I Test-Drive a Membership?

A.

Yes! Your daily admission fee can be upgraded to an Annual Membership! If at any time on the day of your visit you decide to purchase a membership, take your receipt to the Admissions desk before 5pm and your admission fee will be applied. Please note: Admission already paid will be applied to membership balance if purchased on the same day ONLY.

Q?

Why should I consider becoming a museum member?

A.

Museum members receive unlimited free admission to TCMU all year long! Members also receive a variety of benefits including: discounts on birthday parties and camps, early enrollment in camps and classes, and exclusive invitation to preview new exhibits.

Q?

Can you smoke or chew gum in the museum?

A.

TCMU is a smoke-free, gum-free facility.

Q?

Is there dedicated space for nursing mothers?

A.

There is a private nursing room located on the lower level of the museum that includes a changing table, books and other activities for any older children you may have with you.

Q?

Are strollers allowed?

A.

Yes, strollers are allowed in the museum. There is a stroller parking area on the main floor across from the restrooms for your convenience.

Q?

What should we wear on a visit to TCMU?

A.

The museum is action-packed so dress comfortably. A change of clothes may come in handy after visiting the water tables.

Q?

Can we bring outside food and drink into the museum?

A.

Outside food and drinks are not permitted in the museum. For the safety of our guests and exhibits, no food, gum, or drinks are allowed in the exhibit galleries.

Q?

Can adults visit without a child?

A.

Absolutely, but please arrange a guided tour ahead of time. This policy is to ensure the protection of all children and fosters a safe family environment. To schedule a tour email info@tcmupstate.org.

Q?

What is the minimum age of a chaperone?

A.

All children under 16 must be accompanied by a chaperone. Chaperones must be 16 or older. No more than 5 children per chaperone will be admitted.

Q?

May I leave and return in the same day?

A.

Yes! Admission covers all-day exploration. Wristbands allow you to leave and return at your leisure.

Q?

Where can I park?

A.

Public parking is available off of Magnolia Street, and there is a public parking garage across the street from the museum.

Q?

Are there discounted rates or coupons available?

A.

Occasionally TCMU participates in seasonal promotions, but annual memberships are the best value. With an annual membership, your family can enjoy unlimited visits and public programming at both the Spartanburg and Greenville museum locations for an entire year, plus member discounts and early registration for all camps and classes!